Q:What are your business hours?

A: Our business hours are Monday through Saturday from 9am to 5pm. We are closed on Sundays and major holidays.

Q: Do you have a public location?

A: No, we do not operate out of a salon or public location. However, upon booking and payment of our fees, we will provide you with the specific private location where your dog will be groomed. This allows us to offer personalized and dedicated grooming services for your pet in a secure and exclusive setting.

Q: What is your refund policy?

A:  While we make every effort to make our customers as happy as possible, all service sales are final. We are more than happy to fix anything brought to our attention within 72hr. However, we are a small business and unfortunately cannot offer refunds on grooming, Daycare services 
and deposits made. 

Q: How long does a typical full-service grooming session take?

A: A typical full-service grooming session at our salon usually takes between 1 to 3 hours, depending on the size of your pet, their coat condition, and the specific services requested. Our experienced groomers work efficiently to ensure your pet receives top-quality care while minimizing the time spent away from you.

 

Q: What happens if there is an emergency related to any of the services you provide?

A: In the event of an emergency concerning any of the services we offer, the safety and well-being of your pet are our utmost concern. Should an emergency situation arise, our immediate response is to contact a veterinarian for prompt and specialized medical attention. Following this, we will notify you without delay to provide updates on the situation and collaborate on any necessary steps moving forward. Your pet's health and safety are of the highest importance to us, and we are committed to handling emergencies with care, efficiency, and transparency to ensure the best possible outcome for your beloved pet.

 

Q: Can I drop off and pick up my dog from the private location?

A: No, you do not need to drop off or pick up your dog from our private location. We provide a convenient pick-up and drop-off service as part of our grooming package. This service is included to not only save you time but also ensure the safety and comfort of your pet. Our professional team will pick up your dog from your specified location, transport them to our grooming private location, and then safely return them to you once the grooming session is complete. This added convenience allows you to focus on your day while we take care of your pet's grooming needs with the utmost care and attention to detail.

 

Q: How far does your pick-up and drop-off service extend?

A: Our pick-up and drop-off service extends to various locations to provide maximum convenience for our clients. We proudly serve pet owners in Davis, Elk Grove, Folsom, Roseville, Natomas, Rio Linda, and Antelope. If your location falls between or within these cities, rest assured that our professional team will make arrangements to accommodate your needs. Our goal is to make the grooming experience as smooth and hassle-free as possible for you and your furry companion, ensuring that they receive top-quality care and attention from start to finish.